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Warranty

OUR WARRANTY TERMS AND CONDITIONS

Please note, if you are unsure about any of our terms and conditions please contact us.

Section 1:

UPS / Inverter / AVR Warranty: 2 years – Unless stated otherwise on the tax invoice.

Battery Warranty:

5-year design life 6 months manufacturer’s warranty on full battery failure only.

8 and 10-year design life 1-year manufacturer’s warranty on full battery failure only.

Reduced runtime is not applicable due to load shedding conditions.

Section 2:

General terms and conditions:

  • All pricing and specifications are subject to change without prior notice.
  • All pricing is based on the ROE and will fluctuate accordingly.
  • Pricing on back-ordered items are not firm and may change according to changes in shipping or importing costs which are beyond our control.
  • Warranty is initiated on the date of invoice with a serial number attached.
  • Warranty Periods are in section 1 unless stated otherwise on the invoice product description.
  • We undertake to repair or replace at any Cooper Power branch, at our own discretion, during office hours, the product supplied for the full warranty period. This excludes travel, transport to and from the site, or any electrical work required. If required, this will be charged ahead of time and full payment will be required.
  • Warranty excludes insurable perils i.e. water, fire, lightning, surge damage, etc. Please add invoiced equipment to your insurance.
  • Products must always be kept in operation with a maximum inactive/disconnected state of 30 days before use.
  • Products must be kept indoors, away from moisture, and within 0-40 degrees Celsius.
  • Warranty excludes all types of corrosion. I.e. Atmospheric, Fretting, Galvanic, and Electrolytic.
  • Any products that have been tampered with are not covered under warranty.
  • Any products that have been overloaded will not be covered under warranty.
  • Any products that have been used out of their specification conditions will not be covered under warranty.
  • Any incorrect UPS configuration that results in damage to equipment voids the warranty of damaged goods.
  • Warranty is only held in South Africa only.
  • All batteries are always to be kept upright.
  • The warranty will be void if the serial number label is missing, damaged, or tampered with.
  • Full credit will be issued if returns take place within 7 days of the invoice date, provided goods are in resalable condition, including all Manuals, Software, and Packaging.
  • If the return of goods takes place after 7 days from the date of invoice (maximum 30 days), then the credit passed will be the lesser amount of 70% of the current selling price, or 70% of the original purchase price, whichever is lower, provided the goods are in resalable condition, including Manuals, Software, and Packaging. The acceptance of such a return is at our discretion.
  • Do not obstruct the airflow around the inverter/UPS/AVR. Leave at least 10 cm clearance around the inverter. Do not place items on or over the inverter and do not expose the inverter to high-temperature environments. The ambient temperature should be between 0 °C and 40 °C (humidity <95% non-condensing). Note that in some extreme situations the inverter’s case temperature can exceed 70 °C.
  • No credit will be issued if the return is 30 days after the invoice date.
  • A 30% handling charge will be issued for goods not being returned with their “original” Packaging, Software, or Manuals. The acceptance of such a return is at our discretion.
  • Backordered items that have come into stock will be canceled 14 days after completion.
  • Software and retail packaged peripherals will NOT be credited if opened!
  • All 6kva-40kva ups sets will include a 2-year service plan which is included in the cost and mandatory. Servicing is to be completed biannually (every 6-months) and Cooper Power service desk will send an automated reminder when the next service is due. Failure to complete the required servicing will reduce the ups warranty to 6-months. – unless stated otherwise on the tax invoice. (Initiation date: JUNE/2021)

 

Please note, if you are unsure about any of our terms and conditions please contact us.